FAQ
1. What products does Cartbadeh offer?
We mainly offer home clock products, including Alarm Clocks and Wall Clocks.
2. What is the difference between alarm clocks and wall clocks?
Alarm clocks are primarily used for daily wake-up reminders and time management, while wall clocks are generally used to display the time on a wall and may also serve as indoor decorative items. Please refer to the relevant product page for specific features and details.
3. Where can I find detailed product information?
You can review the product descriptions and information on each product page. If you have additional questions, please contact us at [email protected].
4. How can I place an order?
Select the products you want on our website, enter the required shipping information, and complete the payment by following the instructions on the website.
5. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
6. How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below this amount are subject to a shipping fee of US$12.99.
7. How long will delivery take?
Estimated transit time is 7–15 business days after dispatch. Including processing time, the overall estimated delivery time is approximately 8–18 business days. Actual delivery times may vary.
8. How can I track my order?
Once your order has been dispatched and tracking information is available, we will provide tracking details through an order notification or email.
9. Can I change my shipping address?
If your order has not yet been processed or dispatched, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed.
10. Can I cancel my order?
If you need to cancel an order, please contact our support team as soon as possible. We will make reasonable efforts to assist if the order has not yet been processed or dispatched. Orders that have already shipped may not be directly cancellable, but you may be able to request a return under our return policy.
11. How long do I have to request a return?
You may contact our customer support team to request a return within 30 days of receiving the item, subject to applicable requirements.
12. Do I need to pay return shipping costs?
Return shipping costs are generally the customer's responsibility unless the item has a quality issue, the wrong item was sent, or another circumstance makes us responsible.
13. How long do refunds take?
Approved refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account depends on your payment provider or bank.
14. Can I request an exchange?
You may contact our support team to confirm the item's status and available exchange arrangements. Exchanges must be confirmed by our support team.
15. Are restocking fees charged for returns?
No. We do not charge restocking fees for returns.
16. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at [email protected] and provide your order number and relevant photos so that we can review the issue.
17. How can I contact customer support?
You can reach us at [email protected] or +86 13708367095. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).