Shipping policy
We aim to process orders promptly and provide clear information about our shipping arrangements.
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or when additional order verification is required.
Shipping Fees
- Free shipping is available for orders with a discounted merchandise subtotal of US$39.99 or more.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a shipping fee of US$12.99.
The shipping threshold is calculated using the merchandise subtotal after discounts and excludes shipping fees and any other applicable charges.
Estimated Delivery Time
Estimated transit time is 7–15 business days after dispatch. Including order processing, the overall estimated delivery time is approximately 8–18 business days.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may be affected by the destination, carrier arrangements, weather, customs processing, and other circumstances beyond our control.
Order Tracking
Once an order has been dispatched and tracking information is available, we will provide the tracking details through an order-related notification or email. Tracking updates may take some time to appear.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or dispatched, but we cannot guarantee that every change request can be completed.
Shipping Delays
If your package has not arrived within the estimated delivery timeframe, please contact us at our customer support email with your order number. We will assist in checking the shipment status.