Refund policy
We want our customers to be satisfied with their purchases. If you need to request a return, refund, or exchange, please review the information below.
Return Request Period
Customers may contact our support team to request a return within 30 days of receiving the item. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.
Return Conditions
Returned items should, as far as reasonably possible, remain in their original condition and include the product, accessories, and packaging. Items should not have been improperly used, damaged, or altered. Return eligibility will be assessed based on the condition of the item and applicable requirements.
How to Request a Return
- Email us at [email protected].
- Provide your order number, item details, and reason for the return.
- Wait for our support team to review your request and provide return instructions.
- Send the item back according to the instructions provided by our support team.
Please do not send an item back before receiving return instructions. The return address and applicable arrangements will be provided by our support team based on the specific order.
Return Shipping Costs
Unless the item has a quality issue, does not match the order, or another circumstance makes us responsible, return shipping costs are generally the customer's responsibility. The applicable arrangement will be explained when the return request is confirmed.
Refund Processing
After the returned item is received and any necessary inspection is completed, eligible refunds will be processed. Refunds are generally processed within 5–10 business days after approval. The time it takes for the funds to appear in your account may depend on your payment provider or bank.
Whether the original shipping fee is refundable depends on the reason for the return and applicable requirements.
Exchanges
If you would like to exchange an item, please contact our support team first to confirm the item's status and the available exchange arrangements. Exchanges must be confirmed by our support team. Any applicable procedures or costs will be explained based on the order.
Restocking Fees
We do not charge restocking fees.
Damaged or Incorrect Items
If you receive a damaged item, an item with missing accessories, or an item that does not match your order, please contact us as soon as possible. Include your order number and relevant photos so that we can review the issue and assist you.
This policy does not limit any consumer rights that cannot be excluded under applicable law.